• FAQs

     

    WHAT IS A CONVENIENCE FEE AND HOW IS IT SET?

    Convenience fees are normally added to any ticket not purchased at the Box Office or venue. It is considered a convenience fee because it allows you to purchase a ticket without driving or waiting in line, and in many cases, your tickets are delivered to your home. Convenience fees are most often set by the ticketing agency and the promoter or venue.

    WHAT IS AN ORDER PROCESSING FEE AND HOW IS IT SET?

     Order processing fees are a set percentage by the ticketing agency and cover the basic costs of making tickets available online. At The Ticketport, our order processing fee ranges from $2.50 - $8.00 per ticket depending on the cost of the ticket being sold.

    HOW DO THE TICKETPORT FEES COMPARE TO OTHER TICKETING SITES?

     Ours are simply among the lowest in the ticketing business. We work hard to keep them that way and low fees are often a drawing factor for promoters wishing to use our services. Our fees are between 8% - 15%. Let your venue or promoter know that low fees matter to you. 

    Can I get a refund for tickets?

    Tickets are not eligible for refunds.  Tickets may ONLY be refunded if the event has been canceled by the promoter or venue. If events are canceled by the promoter or venue, please contact the promoter for refund process.

    How do I view or print tickets I bought online?

    You should have received your ticket in your email. If you did not receive an email with your ticket, please follow the steps below.

    1. Log into your account at theticketport.com on a computer or laptop (no mobile devices).
    2. Sign in with the same username used to purchase the ticket.
    3. Hover your mouse over your username in the menu at the top of the website
    4. Click on #2 My Events
    5. Click on view ticket beside the event you want to print
    6. Click Print at the top right corner of the ticket displayed.

     

    How do I sell tickets?

    1. Register as a promoter at theticketport.com
    2. Hover your mouse over your username in the menu at the top of the website
    3. Click #1 Administration
    4. Click on Events --> Events --> Add New
    5. Follow all the steps to create your event, then click submit to make it live

     

    How do you hard refresh my browser?

    Click here for instructions